Frequently Asked Questions

General Questions

You can access the eVetting portal through the Internet on browsers like Chrome, Firefox, Internet Explorer, and Safari on your computer.

The eVetting portal supports the following versions of each of these browsers

  • Internet Explorer (Versions 9-11)
  • Latest Chrome
  • Latest Firefox
  • Latest Safari

Regardless of your browser type, you must have cookies and Javascript enabled.

To access the eVetting portal for mobile web browsers, your mobile browser needs to fit a few minimum requirements.

First, make sure your browser is XHTML compliant. If you're not sure if it is, you can visit http://www.google.com/xhtml and perform a search. If it doesn't work, your browser may not be XHTML compliant.

You can contact your mobile service provider to check the following requirements:

  • Your browser should have cookies enabled and your network should also allow cookies. The setting for cookies is usually located in your phone's browser settings.
  • Your network should allow secure SSL traffic.
  • Your mobile browser must have a URL length of 2000 bytes.
  • Your mobile browser must allow redirects of 10.

Internet Explorer has a Compatibility View (or mode) that affects how some websites are displayed. The eVetting portal may display incorrectly if Compatibility View is enabled for evetting-portal.garda.ie. We suggest that you remove evetting-portal.garda.ie from your list of sites that have Compatibility View enabled.

Instructions
  1. In Internet Explorer, press the Alt key to display the Menu bar, or press and hold the address bar and select Menu bar.
  2. Click Tools and select Compatibility View settings.
  3. Select evetting-portal.garda.ie under "Websites you've added to Compatibility View."
  4. Click Remove.
  1. In Internet Explorer, press the Alt key to display the Menu bar, or press and hold the address bar and select Menu bar.
  2. Click Tools and select Compatibility View settings.
  3. Select evetting-portal.garda.ie under "Websites you've added to Compatibility View."
  4. Click Remove.
  1. In Internet Explorer, press the Alt key to display the Menu bar, or press and hold the address bar and select Menu bar.
  2. Click Tools and select Compatibility View settings.
  3. Select evetting-portal.garda.ie under "Websites you've added to Compatibility View."
  4. Click Remove.

If you're seeing problems in how the eVetting portal is displaying in your browser; it may be neccessary to clear your cache and cookies.

Review and follow the instructions provided by your browser:

Details and alternatives

Effect of clearing cache and cookies: Keep in mind that clearing your cache and cookies erases your settings for websites. Here are some examples:

  • If you opted to have your browser remember your username and password, it will be cleared from your browser's memory when you clear cache and cookies.
  • The eVetting portal might load a little slower because all of the images and content pieces have to be loaded from scratch.

Recommended first step: If you're seeing problems in how webpages are displayed in your browser, we suggest first using your browser’s incognito or private browsing mode to see if the problem you're seeing is caused by something other than cache or cookies.